Incident Escalation and Alarm Management Process

(Click cycle for full details)

1A

WelfareEvent

timer Alert

1.

Safety or

Wellbeing is

Compromised

2.

Wearer

activates

Alarm

3.

Confirmation

Vibration

4.

Alarm

received

5.

Incident

Management

6.

Dispatch

First

responders

7.

Event

Closed

1A

WelfareEvent

timer Alert

1A

WelfareEvent

timer Alert

1.

Safety or

Wellbeing is

Compromised

1.

Safety or

Wellbeing is

Compromised

2.

Wearer

activates

Alarm

2.

Wearer

activates

Alarm

3.

Confirmation

Vibration

3.

Confirmation

Vibration

4.

Alarm

received

4.

Alarm

received

5.

Incident

Management

5.

Incident

Management

6.

Dispatch

First

responders

6.

Dispatch

First

responders

7.

Event

Closed

7.

Event

Closed

An Event Timer Alert is an advance warning and pre timed alarm to the Geo Guard Emergency Monitoring and First Respond-er Dispatch Control room that wearer is about to enter a potentially dangerous situation. Typically, you would start an Event Timer Alert before you enter the situation, such as in the street or your car before entering a Premises/New Location. This gives you the privacy to send a brief voice message describing the situation and/or details of your location, time in attendance, client details and possible threat or risk at hand.

Your device can be configured so that the Event Timer Alert lasts for a set period of time. If you take no action at the end of this Event Timer Alert period, to either extend the time or end the event tim-er, the Event timer Alert automatically escalates into a Red Alert to advise our back-up monitoring services that a problem has been encountered.

Event Voice Recording Voice is sent to the monitoring room and held in storage until a red alert is activated and can be accessed by the monitoring operators in the event of a red alert to give more acuate location and event history along with the live Red alert information.

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1. Safety or Wellbeing is Compromised.

As soon as you feel uncomfortable in any situation you should consider opening a ‘Red Alert’. The ‘Red Alert’ is for use in the event you require immediate assistance or if you feel your safety could be threatened or compromised and therefore perhaps benefits from audio monitoring as you carry out a particular activity or journey.

The ‘Red Alert’ is discreetly opened by pressing the large button on the GPS Geo Guard device coupled with a covert Vibration sequence for your confirmation.

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2. Wearer activates Alarm via a press of the Red Alert/ SOS Button (Hold for 3 seconds with a confirmation Vibration (100% Silent and covert) or Automatic Fall detection with Fail safes to prevent False alarms (fall of 50cm longer and then time parameter of 15 seconds) before Alarm Confir-mation

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3. Confirmation Vibration reassuring Wearer that alarm has been sent and action is being taken.

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4. Alarm received in Emergency Monitoring and First Responder Dispatch Control room &

individual Wearer information is populated on GEO Guard professional and friendly monitoring operators Console, along with the most accurate location coordinate information (Internal or Ex-ternal) coupled with Live audio from your chosen Wearable safety tech.

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5. Incident Management - Geo Guard Operators will commence a 1or 2 way line of communication to your chosen Wearable safety tech / wearer and choice of programming depending on you Risk profile. Operators will monitor the audio, ascertain critical information to triage the incident and inform first responders, via live audio/Visual Evidence, Safe and Danger words

Geo Guard Professional Friendly operators are high trained and have undergone, Exclusive Specialized Training for:

Potential Homicide, physical verbal assault, Family Violence, they know what to listen for in any level of critical incident.

5 key factors of aggression, aggression in tone of voice manipulating words, Dealing with Violent communications and even what to do when there is silence, Dealing with Critical Occupation Health and Safety OHS Accident, Incident, slip, trip, fall Training and even caring for our loved ones in an age care or Senior care or disability care situation.

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6. Dispatch First responders and Information emergency contacts listed on the wearers infor-mation from a business or loved ones & comfort the wearer until assistance is at hand and the event can be closed.

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7. Event Closed -

once assistance is in attendance be it via First responders, work colleges or loved ones our Geo Guard Professional Friendly operators will confirm that the event can be closed and all alarm and event data, including Time/date, location, audio/Visual recordings of all communications, encrypted and stored in a secure environment if required for evidence or business performance and continuity.

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